General Terms and Conditions
Northern Sunshine Farms d.o.o.
Planinska 13A; 10000 Zagreb,
Tel: +38521712-333 • Fax: +38521712-334
e-mail: info@hotelkatarina.hr
web: www.hotelkatarina.hr
Registered at the Commercial Court of Zagreb
MBS: 081028343
MB: 4545770 VAT: 17431916063
VAT ID: HR17431916063
Core capital: 20.000,00 kn paid in full
Board of Directors: Lucija Boras
Cancellation Policy
Hotel Katarina reserves the right at any time to change a reservation or the manner in which the service is provided, if circumstances outside our control occur that can not be anticipated, avoided or postponed.
In the event that a Client wishes to change or cancel a reservation made according to their request, they must do so in writing by e-mail or fax:
- for cancellations from the moment a reservation was made to up to 2 days before the start of using the service, no cancellation charges apply
- for cancellations of reservations up to 1 day before the start of using the service, a cancellation charge in the amount of 30% of a price of 1 overnight stay is charged
- for cancellations during the reserved term and for failure to arrive, a cancellation charge in the amount of 1 overnight stay is charged.
Arrivals after 18:00 must be announced in advance, in a timely manner.
Reservations and Payment Methods
Queries and reservations can be made via our website, mail, e-mail, fax, telephone or personally at the reception of the hotel.
By reserving via our website, the Client declares that they accept these General Terms and Conditions in their entirety.
In order for a reservation to be considered a valid, the Client must pay the full amount of the offer or provide a valid credit card number as a reservation guarantee.
A reservation can be confirmed on-line, by e-mail or fax. The notification about the booking/ the confirmation of the reservation must be presented at the reception desk upon arrival at the hotel.
Payment can be made:
In the Republic of Croatia via payment to the bank account of the agency
In order for the payment to the bank account of the agency to be done properly, the following information needs to be entered:
Payer: name and surname of the reservation holder with their permanent address of residence
Purpose of payment: Reservation of accommodation number (enter the number of the offer),
Recipient: Northern Sunshine Farms d.o.o. Mountain 13A; 10000 Zagreb
Amount kn: enter the amount according to the received offer / calculation
Account number: HR67 2481 0001 1110 0644
Outside the Republic of Croatia – payment by bank transfer to the foreign currency account
In order to make a payment to the foreign exchange account of Hotel Katarina, you need the following information:
Payer: name and surname of the reservation holder with their permanent address of residence
Purpose of payment: reservation of accommodation number (enter the number of the offer),
Recipient: Northern Sunshine Farms d.o.o. Mountain 13A; 10000 Zagreb
Amount: enter the amount according to the received offer / calculation
Account number: HR67 2481 0001 1110 0644
SWIFT: KREZHR 2X
Upon receipt of payment of the amount of the reservation, Hotel Katarina will send you a confirmation of reservation. The notification / confirmation of the reservation must be presented at the reception desk upon arrival to the hotel.
General Conditions for Celebration Organization
GENERAL CONDITIONS FOR CELEBRATION ORGANIZATION AT NORTHERN SUNSHINE FARMS d.o.o.
I DEFINITION OF TERMS:
Contract: The agreement on organization between the Hotel and the Client and in which the Hotel undertakes to provide certain hospitality and catering services to the Client and their Clients, and the Client agrees to pay the Hotel a specific price.
Hotel: Northern Sunshine Farms d.o.o., the provider of catering services from the Contract
Contractor: the Purchaser of hospitality and catering services from the Contract
Client: the person that is using the hospitality and catering services defined in the Contract
The program of celebration organization: a proposal of the kind and quantity of hospitality and catering services for the Celebration at the Hotel, composed by the Hotel.
II GENERAL TERMS:
Article 1
The Contract is signed in writing between the Hotel and the Client.
The Contract must contain the following: the contracting parties, the type, the scope (number of the Guests), the amount and the time of service providing, the total price of the contracted services and the date of the conclusion of the contract.
If one of the pre-arranged Programs of Celebration Organization offered by the Hotel is contracted, in the Contract, instead of indicating the type and quantity of the service, the name of the agreed Program of Celebration Organization of the Hotel will be named.
Article 2
All amendments and supplements to the Contract, except those described in these General Terms as such expressly, shall be made in writing between the Client and the Hotel.
Article 3
The Hotel is obligated to accept any offer by the Client which is in accordance with the published Programs of Celebration Organization by the Hotel, the working hours of the Hotel and the capacity of the Hotel.
Article 4
In the event of the inability to provide a particular product from a published Program of Celebration Organization by the Hotel or any of the agreed products, the Hotel may replace that product with another product of the same quality and price category, without the need to enter into a new contract with the Client. The Hotel is required to notify the Client of this change.
Article 5
Methods of serving, placements of tables, schedule and seating arrangements of Guests at the celebration, the decoration of the premises and tables, the printing of menus and the like is regulated by the Ceremony Protocol, which the Client and the Hotel will agree upon and sign not later than seven (7) days before the day of the celebration.
The signed Ceremony Protocol from the previous paragraph of this Article is an integral part of the Contract.
If the Client and the Hotel do not conclude a Ceremony Protocol in the manner referred to in the preceding paragraphs of this Article, it is considered that the following Ceremony Protocol is agreed to by the Client:
-the hotel staff will welcome Guests at the entrance to the venue where the celebration will take place, serve a welcome aperitif and invite them to enter the area where the celebration will take place;
-the hotel staff will serve the celebration Guests their meals at the tables, starting at one hour after the commencement of the celebration; the hot and cold appetizers and the main course are served with within half an hour of each other, while each successive course served with breaks of three and a half hours;
-the hotel’s facilities will provide Guests with an unlimited number of drinks, served at tables and at the bar, according to need and according to individual Guests’ orders;
-the tables in the space where the celebration will be held will be allocated by the Hotel, in such a way that the tables are separated and arranged so that an empty space remains in the middle of the hall;
-the tables and the space in which the celebration will be held will be decorated by the Hotel in a way that adorns all its rooms for serving Guests of the Hotel;
-tables and space may be decorated by the Client or a third party authorized by the Client
-in the event that the tables and the space are decorated by the Client and/or a third party, the Hotel will allow them unimpeded access from 14.00 on the day of the celebration.
Article 7
The contract price does not include the serving of drinks from the regular price list of the Hotel, served to Guests during the celebration.
Article 8
The total price is determined by the final calculation of the Hotel, according to the agreed method of calculation, with the addition of the services referred to in Article 7.
The Client is obliged to pay the total price on the final invoice of the Hotel and no later than within 12 hours from the completion of the service.
Article 9
All prices of the Hotel include VAT.
III THE RIGHT TO INCREASE THE PRICE
Article 10
In the event that a significant increase in the price of a product occurs on the domestic or international market from the date of signing the Contract to the date of the ceremony, and that this increase in prices affects the price of the agreed services, the Hotel has the right to increase the agreed price without amending the Contract.
The increase in the agreed price is done in the percentage corresponding to the percentage of price increase of the product in question.
The Hotel shall notify the Client of the occurrence of the circumstances referred to in paragraph 1 of this Article.
IV DEPOSIT
Article 11
Upon the conclusion of the Contract, and not later than 24 hours after the conclusion, the Client is obliged to pay a deposit of at least 4,000.00 HRK.
If the Client pays the deposit in cash at the Hotel reception, the Hotel will issue a confirmation of the payment made to the Client. Otherwise, the Client is obliged to provide proof of payment to the Hotel within the same time frame in which the payment of the deposit is due.
In the event that the Client fails to comply with the provisions of paragraphs 1 and 2 of this Article, the Contract is terminated through the fault of the Client.
Article 12
The deposit received is included in the price referred to in Article 8.
V RESPONSIBILITY OF THE CLIENT
Article 13
The Client is responsible for the behavior of Guests during the celebration and bears all possible material damage which the Guests may cause to the venue and/or equipment of the Hotel by their behavior.
VI PRODUCTS PROVIDED BY THE CLIENT
Article 14
The Contract may stipulate that the Client shall provide some part of the products to be served at the ceremony.
In the case referred to in the preceding paragraph of this Article, the Client is obliged to provide products that comply with all legal and subordinate regulations on hygiene and health of products.
All products provided by the Client are to be submitted by the Client to the central warehouse of the Hotel no later than 17 hours on the day of the celebration.
Article 15
It cannot be stipulated that the Client will provide the food to be served at the ceremony, with the exception of cakes and pies, which must have an appropriate certificate.
Article 16
The Client is obliged to take over any and all unconsumed products secured by the Client at Hotel no later than 2:00 pm on the day after of the celebration began.
VII TERMINATION OF CONTRACT
Article 17
The Client may terminate the Contract in writing to the Hotel no later than 7 days prior to the date determined as the beginning of the use of the contracted service.
The cancellation referred to in the preceding paragraph of this Article may relate to the entire Contract or just parts of the Contract, such as canceling a certain number of Guests.
In case of cancellation of the entire Contract, the Hotel shall retain the deposit.
Article 18
If none of the announced Guests, nor the Client, used the contracted services, and the Contract was not terminated within the deadline from the previous article, the Hotel has the right to reparation in the amount of 75% of the agreed upon price. The amount of the deposit received by the Hotel is calculated into the amount of compensation.
If the service was used by a smaller number of Guests than agreed upon, and the Contract was not terminated for the Guests not attending within the deadline from the previous article, the Hotel has the right to charge the full price of the service.
If the contracted service uses a larger number of Guests than is agreed, the Contract is deemed to have changed to the number of Guests who actually used the service.
VIII WARDROBE
Article 19
The Guests are obliged to hand over coats, overcoats, etc. to the wardrobe upon arrival at the Hotel.
For the received items in the wardrobe, the Hotel is obliged to issue a confirmation stub to the Guest, and to, on the basis of this confirmation stub, return to the Guest the items left in the wardrobe.
Article 20
Valuables and money may not be left in the wardrobe.
Article 21
The Hotel is responsible in the case of disappearance and/or damage of any items of clothing received in the wardrobe to their full value.
For valuables and money left in the items that are left in the wardrobe (coats, overcoats, bags, etc.) the hotel is not responsible.
IX MISCELLANEOUS
Delivery of Notifications
Article 22
The Hotel and Client will deliver all notifications referred to in these General Terms and all other deliveries of letters and notification address and deliver to the addresses indicated in the Contract, with a registered shipment.
The day of handing over the letter/notification to the post is considered the day of the receipt of the letter/notification from the previous paragraph.
Article 23
The Client is obligated to notify the Hotel of any changes of the name or address/seat within 15 days of the said change.
If the Client fails to notify the Hotel of the changes from the preceding paragraph, delivery to the Client shall be deemed to have been duly completed if the Hotel has sent a registered letter/notification and notified the Client in writing in accordance with the information on the name, address/seat the Hotel has at their disposal.
Jurisdiction in Case of Dispute
Article 24
In the event of a dispute between the Hotel and the Client from the Contract, the jurisdiction falls to the courts that hold jurisdiction over the hotel’s headquarters.
Application of General Terms and Conditions
Article 25
These General Terms and Conditions are an integral part of the Contract, and the Hotel is obliged to warn the Client of this when concluding the Contract.
Article 26
In the event of disagreement with any provision of these General Terms and Conditions and some provisions of the Contract, the provision of the Contract shall apply.
Article 27
Anything not regulated by the provisions of these General Terms and Conditions is subject to the provisions of the Special Occasions in the Catering Industry (NN 16/95 and NN 108/96) and the provisions of the positive regulations of the Republic of Croatia.
